Do you move interstate?
Yes, we move people from suburb to suburb, & interstate
There is a minimum 2 hour charge for all moves.
Our crews are experienced and will get in and move you as quickly and carefully as possible, but ultimately they can only deal with whatever you give them.
The best way to ensure a fast, efficient move is to make sure you are organized and as ready as possible when we arrive – all loose items packed into boxes and accesses clear.
You can further control the time the move takes by helping out as much or as little as you like – the more you do, the less time your move will take and consequently the more money you will save.
Yes our movers will do any “handyman” type dismantling / reassembling needed.
Of course! We strongly believe you should be free to control your cost. With Five Star Movers and Storage, the more you do, the less we do, the less your move will cost. You can take this to any extreme. It’s your choice.
90% of moves can be completed in one trip, however with special circumstances (property settlements) or if moving more than 20 minutes drive time from the pick-up address and the load exceeds a single load, we will do two trips or send a second truck.
The Five Star Movers system is very flexible. Often we can move someone with as little as a few hours notice. Of course, Murphy’s Law applies, so when you try to book at short notice we will be fully booked so we suggest you book as soon as you know, where and when you need to move. 1 to 2 weeks would be fairly normal.
No, There is no penalty providing it is rebooked with us in a reasonable time frame.
Our system will provide you with an arrival time between one time and another time. If you need a phone call 30 minutes before, you’ll need to give us a call to arrange this.
We used to tell customers that we would arrive at (say) 8am. At 2 minutes past 8am, many customers rang; concerned that we may not arrive (we have NEVER failed to do a job). We will not promise anything we can not deliver. We give you two times, between which we estimate we will arrive. 87% of the time we arrive near the first time but we cannot estimate the exact time the previous job will end.
We understand the dilemma of not having an “exact” arrival time. Where you need to meet us at an address that you would not normally be at i.e. when moving from a self storage, we can organize to call you up to 30 minutes before the move. You do need to advise our Sales Centre that you require this service.