Moving Questions

Do you move interstate?
Yes, we move people from suburb to suburb, & interstate

I don’t need a truck, how much do the two men cost?
If a truck is not needed and you only need the two men to help you move, you can book our services by booking in our small truck for that day. As a result, the quote you get for the small truck is your quote for this special type of move.
I just wish to move one item to the next room, how much will this cost?

There is a minimum 2 hour charge for all moves.

How long will the move take?

Our crews are experienced and will get in and move you as quickly and carefully as possible, but ultimately they can only deal with whatever you give them.

The best way to ensure a fast, efficient move is to make sure you are organized and as ready as possible when we arrive – all loose items packed into boxes and accesses clear.

You can further control the time the move takes by helping out as much or as little as you like – the more you do, the less time your move will take and consequently the more money you will save.

Do you dismantle things to move?

Yes our movers will do any “handyman” type dismantling / reassembling needed.

Can I help move?

Of course! We strongly believe you should be free to control your cost. With Five Star Movers and Storage, the more you do, the less we do, the less your move will cost. You can take this to any extreme. It’s your choice.

What if it doesn’t fit in one trip?

90% of moves can be completed in one trip, however with special circumstances (property settlements) or if moving more than 20 minutes drive time from the pick-up address and the load exceeds a single load, we will do two trips or send a second truck.

How much notice does Five Star Movers need?

The Five Star Movers system is very flexible. Often we can move someone with as little as a few hours notice. Of course, Murphy’s Law applies, so when you try to book at short notice we will be fully booked so we suggest you book as soon as you know, where and when you need to move. 1 to 2 weeks would be fairly normal.

Is there a penalty for changing the move date once its booked in?

No, There is no penalty providing it is rebooked with us in a reasonable time frame.

How much notice will Five Star Movers give us before arriving?

Our system will provide you with an arrival time between one time and another time. If you need a phone call 30 minutes before, you’ll need to give us a call to arrange this.

Why do your arrival times have two times?

We used to tell customers that we would arrive at (say) 8am. At 2 minutes past 8am, many customers rang; concerned that we may not arrive (we have NEVER failed to do a job). We will not promise anything we can not deliver. We give you two times, between which we estimate we will arrive. 87% of the time we arrive near the first time but we cannot estimate the exact time the previous job will end.

What about when I need to meet you at an address?

We understand the dilemma of not having an “exact” arrival time. Where you need to meet us at an address that you would not normally be at i.e. when moving from a self storage, we can organize to call you up to 30 minutes before the move. You do need to advise our Sales Centre that you require this service.