Why is an hourly rate cheaper than a fixed price?
Traditional sales people from other companies calculate a fixed price based on the estimated MAXIMUM time each part of your move will take. They always allow time for more than expected so fixed prices are costed to the maximum time it may take.
With an hourly rate you only pay for what you use PLUS with Five Star Movers, we let you go a step further and help (if you wish) so you can further reduce the time taken.
How does the hourly rate work?
We charge a 2 hour minimum and charge in 30 minute lots or part thereof after the first hour.
Do you discount your rates?
Saturdays & Sundays are very busy moving days. As an incentive to move mid-week, we have lower rates Monday to Friday.
Why do you charge Depot to Depot?
Fair Charging – Five Star Movers services are charged to and from the most suitable depot for your move – usually between your pick up and drop off addresses. This is because we believe in paying our people fairly for the time they work whilst keeping your costs to a minimum.
How much is the Depot to Depot charge?
Our charge is based on the time it actually takes to get from the charging depot to your address, and the return trip is estimated based on distance and the time of day- all estimates are realistic. Also, the travel times are listed separately on your invoice, so we are upfront about our charges.
How do I pay my bill?
Payment will be taken at the completion of your move.
Which credit cards do you accept?
Visa, & Mastercard. Unlike other companies, we don’t add on any surcharge for paying this way.